Welcome to www.flowerpotbase.com (the “Website”). To ensure your satisfaction during the purchase process, we have established the following refund terms (hereinafter referred to as the “Terms”). Please read these Terms carefully before purchasing.
- Refund Policy
We believe that you will like our products, but if you are not satisfied with your purchase, you can apply for a refund within 30 days of receiving the product. The refund policy applies to unused, unopened and intact products.
- Refund Request Conditions
Refund requests must meet the following conditions:
The product must be refunded within 30 days of purchase.
The product must be in its original packaging, unused and undamaged.
Proof of purchase, such as an order confirmation email or invoice, is required.
- Refund Request Process
If you wish to request a refund, please follow the steps below:
Contact our customer support team via email (Oblivionix@flowerpotbase.com) and provide your order number and the reason for the refund.
Customer service will confirm your request and provide you with a return address.
Ship the product back as instructed and keep the mailing receipt for your records.
- Refund Processing
Once we receive the returned item and confirm that it is eligible for a refund, we will process the refund within 7 business days. The refund will be refunded to your account using the original payment method. For example, if you paid by credit card, the refund will be refunded to the credit card account you used.
- Shipping Costs
If the refund is due to a problem with the product (such as damage or wrong shipment), we will refund the original shipping cost plus additional return shipping costs. If the refund is due to personal reasons (such as dislike or inappropriate fit), the shipping cost will not be refunded.
- Non-Refundable Items
The following items are not eligible for a refund:
Opened or used items.
Special or promotional items (unless there is a quality problem with the item).
Gift cards and digital download products.
- Changes to Terms
We may update these refund terms at any time, and all changes will be posted on this page and will be effective from the date of posting. Please check this page regularly for the latest information.
Thank you for choosing www.flowerpotbase.com. If you have any questions or need further assistance, please feel free to contact us!